Help (frequently asked questions )

Buyer
Seller

Machineseeker is the world's leading online marketplace for used machinery. Over 200.000 listings from more than 8.100 dealers are currently online. As a potential customer you can send an inquiry to the seller free of charge and without registration or contact the seller directly by telephone.

What are my benefits as a buyer on Machineseeker.com?

As a buyer, you will find over 200.000 industrial machines of all categories on the marketplace. A purchase inquiry is free of charge for you and without obligation. The particular dealer will then usually contact you as soon as possible. A potential transaction is not conducted through our marketplace and we do not receive any commission.

How do I find a suitable machine?

Use the search box on our homepage like the Google search. Type in the name of the machine you are looking for and press Enter or click on the magnifying glass. In the search results list you will find all the listings that match your search query. Click on the specific machine to view the details and send an inquiry. You can also search in the individual machine categories .

How do I contact the seller?

You can send the provider an inquiry directly via e-mail. Simply use the blue inquiry form on the right in the listing or the blue button Contact dealer (bottom left). You will also find the telephone or fax number below the inquiry form. If you click on the name of the dealer, the dealer profile (if available) opens with further information about your potential business partner.

What do I do if the seller does not answer?

A message can get lost or end up in the spam folder of the counterpart. Please contact the provider again - if necessary in another way such as telephone or fax. We ourselves only have the data available that are published in the listing.

How do I search for specific dealers?

Via the dealers search you can display individual dealers. Use the search box at the top left or click your way through the dealers by calling up a category. Via the menu Search > Submit request you can send your request to all dealers of a category.

Where can I find auctions?

For current auctions, please see our auction calendar.

Why do my listings contain a watermark/letter or number code?

Data protection is very important to us. In order to prevent data theft, the watermark and/or the code are therefore entered in the text.

The requested machine has already been sold. What can I do?

The dealers have to follow our marketplace rules when creating the listings. This includes, for example, the prompt deletion or pausing of sold machines. You can use the button "Report listing" in the respective listing to send us a message if a listing violates our marketplace rules and e.g. has already been sold.

I found a violation. What can I do?

Please contact us immediately so that we can check the case and take further steps. If a listing violates our marketplace rules, you can also forward your complaint to us via the button "Report listing" in the respective listing.

The seller is displayed as a „certified dealer“. What does that mean?

The Machineseeker Trust Seal gives you the opportunity to see at a glance whether you are dealing with a trusted seller. We check the trade licence or commercial register excerpt of the dealers as well as the postal address, verify the bank details and the availability by telephone before we finally draw up a credit report which does not contain any negative features. In addition, we must not have any complaints about the Dealer.

How can I enter a general machine request on Machineseeker?

Machine requests are generally free of charge. Via the menu item "Search" select "Submit request" and follow the further instructions. You select a main category and the subcategory that matches your search query. Now enter your data in the fields provided. All dealers - in the selected category - will receive your purchase request. In this way you reach an enormous number of sellers and can count on a high response rate. Therefore, please remember to click on your preferred way to reply. Finally, click on "Send inquiry".

Why do I have to click on the checkbox "Ich bin kein Roboter"?

By clicking on this so called captcha we can exclude that you are not a robot that automatically sends inquiries. This protects our dealers from spam and a completely crowded email inbox.

What is Machineseeker.com?

Machineseeker is the world's leading online marketplace for stationary used machines. Over 200.000 used and new machines are offered on over 60 international platforms. The more than 7 million website visitors per month can send a mail inquiry to the dealers or contact them directly by phone.

Can I sell my machine to Machineseeker?

No, Machineseeker does not buy or sell machines. Machineseeker is an Internet enterprise and operator of the online marketplace where over 8.100 sellers are currently selling their machines.

What are my benefits as a seller on Machineseeker.com?

Over 7 million relevant and highly interested visitors are on Machineseeker every month. With your listing you reach exactly the target group that you are aiming at. On Machineseeker machines worth more than 700 million euro are requested each month. A potential buyer can contact you directly by phone or e-mail. Nowhere will you sell machines faster, easier or more profitably.

Does Machineseeker charge commission?

No! As a dealer you pay only for your listings. The marketplace is completely free of charge for buyers and prospects.

What are the differences between Dealer and One-Time-Seller plans?

The dealer tariffs are intended for machine dealers and offer additional convenience functions such as data import or listing spider (from Händler PRO 100). Our one-time seller tariffs are not intended for dealers, but e.g. for producing companies that want to sell individual machines quickly and profitably.

Are my listings only published in German-speaking countries?

No! All listings uploaded and listed on Machineseeker.com are automatically published in more than 60 country-specific versions of our marketplace – free of charge. Our platforms reach potential buyers from over 150 countries around the world in more than 45 languages!

Are my listings translated automatically?

When you place your ad, you can provide information in several languages. If you do not do this manually, your offer is automatically translated automatically. Unfortunately, a minor error rate cannot be ruled out here.

How can I list products on Machineseeker?

Go to the Machineseeker main page www.machineseeker.com and click on sell now in the top centre or sign up in the top right.
Take your time when reviewing our subscription plans. Move your cursor on the question marks, to find additional information. If you do have any additional questions, please reach out to your personal contact Alice Thepphasy with +44 20 806 810 84.
Select a tariff that suits your needs by clicking on "Select plan".
Enter your data and click on “Next”.
You have successfully registered. After a short check your customer account will be activated and you can log in with your customer number and password.
Go to „PLACE AD“ at the top of the menu bar you will find the sub-item „Place ads for machines“. Click on it.
Follow the instructions If you do have any questions, please call our support with +44 20 331 800 72.

What information may my listing contain?

Please follow our marketplace rules when creating your listing.

How can a potential buyer contact me?

The interested party can send you an e-mail inquiry using the “Send inquiry“ form in the listing or have your telephone and fax number displayed.

How long will my listings be published?

When placing your listings, you can choose a publication period between 1-6 months. After the expiry of the period you have chosen, the listings will then be automatically removed from our database. However, you have the option of extending the listings before they expire. We will inform you via e-mail ten days before a listing is deactivated.

Why can’t I find my listing on Machineseeker?

The listings of one-time sellers appear with a time delay of 24 hours on our marketplace. In this period, the offers are controlled by us and offered exclusively for sale to registered dealers. This is why you are already receiving initial offers to buy your machine, although your offer is not yet online on our platforms. After 24 hours your listing will be regularly displayed on our marketplace.

Why does my listing display the status “paused“ immediately after it was placed?

How can I increase or optimise the popularity of my listings?

Analyses indicate that you will receive more inquiries from potential buyers with a detailed description of your offers. Listings with pictures, technical details, year of construction, location and condition are generally more frequently requested than listings with incomplete information.
For dealers (!): With the Machineseeker Trust Seal as well as an informative dealer profile, you can significantly increase inquiries and sales.

How and where can I manage my listings (display/change/delete)?

This requires you to be logged in. If this is not the case, please click on „Login“ on the top right and log in with your account details. You will be redirected to your user account. Now use the blue button „Manage listings“. If you are still logged in, click on „My Machines“ at the top of the website. Now you can easily manage listings by clicking on the blue button „Show“, „Edit“, „Pause“, „Delete“, „Extend“ or the respective „Statistics“. Via the menu item „Changes to all listings“ you can also activate, pause or extend all listings simultaneously. Especially dealers with many listings can easily find their ads using the „Quick Search“ or „Power Search“. By clicking on „More“ all machine listings can also be sorted according to specific parameters.

Why are new photos not being displayed/replaced in my listings?

Please clear your browser cache. When you return to the ad, you should see the current photos.

What does “Listings in search results”, “listings displayed” and “Contacts made” mean?

The number with listings in search results represents the number of times your listings have been displayed in the search results. Direct advertising shows the number of times your listings have been visited. The Sales Inquiries counter measures the number of requests emailed to you.

Is it possible to import data?

The data import to Machineseeker is included with every dealer tariff. With this import interface you can insert your machine database into our system and keep it automatically updated. To do this, you need an import file generated by your system, the technical specifications of which can be found in our documentation . For technical questions regarding the import function, please contact our e-mail address import@maschinensucher.de or our customer support.

How can I place banner advertisements in Machineseeker and Maschinensucher?

With our cost-effective advertising system, you can target over 7 million users per month on auf Maschinensucher and/or Machineseeker. Start advertising now for as little as 69 with a focus on your field of business. We will be happy to consult you at +44 20 806 810 84. Registered users can book advertising campaigns directly via their customer account.

What is the Machineseeker Trust Seal and how do I get it?

We certify trustworthy dealers with the Machineseeker Trust Seal. Interested buyers from around the world can spot at first glance, which of our dealers have been certified. As a dealer you will profit from increased buyer confidence, advertisement displays, inquiries and turnover. More information here.

What do you mean by money-back guarantee?

We at Machineseeker are convinced that we offer a great product for a very fair price. Convince yourself and sell machines with us for 12 months – free of any risk. We just apply one condition to returning your money, which we believe is fair: You are a machine dealer and consistently offer at least 5 machines during the contract duration. If, contrary to expectations, you are not convinced of our offer after the contract period has expired, we will refund the amount invoiced in full!

What do I do if I have forgotten my password?

As a registered customer, you can recover your password here.

How do I pay my invoice?

As a registered customer, you can recover your password here. Bank transfer, credit card or PayPal can settle the invoice. We also offer direct debit mandate.

I want to cancel my contract. How do I do that?

Please send us your cancellation in writing by fax or mail to: Contact.
We are happy to process e-mails - but please make sure that you receive a cancellation confirmation from us.

I found a violation. What can I do?

Please contact us immediately so that we can check the case and take further steps. Should a listing violate our marketplace rules you can also forward your complaint to us via the “Report“ button in the respective listing.

Why do my listings contain a watermark/letter or number code?

Data protection is very important to us. In order to prevent data theft, the watermark and/or the code are therefore entered in the text.

Alte întrebări?

Our support will be happy to help you. You can contact the Helpdesk with +44 20 331 800 72 or by mail to info@machineseeker.com.